Posts Tagged ‘excellent’

Excellence in Service

February 15, 2010

In today’s competitive economy some times the only difference between products is the customer service. Two stores may sell the exact same thing, but the customer’s perceptiopn of how they were treated will make a huge difference in their loyalty to that store.  In other services, from lawyers and real estate, to auto repair or tire sales the products or services may be similar or seem similar to the customer so there needs to be that extra thing that makes you stand out.

Excellence in service can be the thing that brings the customer into your business again and again.  Car shops can encourage their staff to give a friendly smile or even take some extra time to explain the problem with the vehicle.

Here is a short Customer Service Checklist.

Answer the Phone. It is surprising how many people deliberately do not pick up the phone at their business and let it roll over to a taped message and then use that message to screen the caller for some general purpose.

Return calls in a timely manner. This is a powerful way to demonstrate your efficiency and the concern you have for the customer. If you take too long to get back it reflects on your desire to serve and help a customer.

Smile – This is a simple but very effective customer service tool. It is also just a way to extent kindness and friendship.

Explain things patiently and kindly.  Make things clear. Whether you are explaining benefits or features of your product, it is easy to sometimes slip into jargon or temenology that is not clear to others. Avoid this and ask questions to make sure it is clear to the client.

Don’t sell – help them to buy.  Be a consultant in your selling approach.

We want out customers to become raving fans who will tell others aobut the great service and quality of our product or service.

How do we benefit from customers who are raving fans.  Word of mouth is a very powerful way to generate more business. Positive word of mouth is a hard thing to generate, but it begins by exceeding the customer’s expectations and showering them with excellent service.

Encourage and motivate your staff to go for the gold with the motivational speech on Service and Teamwork.  Salute the excellent service your staff gives with the motivational presentation at InspireBiz.com -or  Inspire.Aces-Show.biz.